Refund policy
Last Updated: August 9, 2026
At RyEva The Label, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a 7-day no-questions-asked return policy for eligible orders.
1. 7-Day Return Policy
You may request a return within 7 days from the date you receive your order.
You do not need to provide a reason for the return, provided the item meets the return conditions described below.
To request a return, please contact us within 7 days of receiving your order with your order number and the item(s) you wish to return.
2. Return Conditions
To be eligible for a return, the item must:
- Be requested for return within 7 days of delivery.
- Be unused and unworn.
- Be in its original condition.
- Have all original tags and labels attached.
- Be returned with its original packaging, where applicable.
- Not be washed, altered, stained, damaged, or otherwise used.
- Be in a condition suitable for resale.
For hygiene reasons, certain products may not be eligible for return where applicable.
3. How to Request a Return
To initiate a return, contact RyEva The Label within 7 days of receiving your order.
Please provide:
- Your order number
- The product(s) you wish to return
- Your contact details
We will provide you with the return instructions.
Please do not send any item back without contacting us first.
4. Return Shipping Charges
For a no-questions-asked/change-of-mind return, the customer is responsible for the applicable return shipping costs unless otherwise stated by RyEva The Label.
If you received an incorrect, damaged, or defective item, please contact us before returning it. We will review the issue and provide appropriate assistance.
5. Refunds
Once we receive your returned item, we will inspect it to confirm that it meets the return conditions.
If the return is approved, your refund will be processed using the original payment method where possible.
The time taken for the refund to appear in your account may depend on your bank or payment provider.
For change-of-mind returns, original shipping charges may be non-refundable.
6. Refund Amount
Approved refunds will generally cover the amount paid for the returned product(s), subject to any applicable deductions or charges stated in this policy.
Shipping charges and return shipping costs may not be refundable for change-of-mind returns.
If the item was incorrect, damaged, or defective, please contact us so that we can assess the situation and determine the appropriate resolution.
7. Exchanges
If you wish to exchange an item for a different size, color, or product, please contact us within 7 days of receiving your order.
Exchanges are subject to product availability.
If the requested replacement is unavailable, we may offer an alternative or applicable refund.
8. International Returns
Our 7-day return policy also applies to eligible international orders.
International customers are responsible for applicable return shipping costs and any customs duties, taxes, or other charges associated with returning an order, unless the return is due to an error, damage, or defect attributable to RyEva The Label.
International refunds may take additional time depending on the payment provider and banking system involved.
9. Non-Returnable Items
Items may not be eligible for return if they:
- Have been worn or used.
- Have been washed or altered.
- Are stained, damaged, or otherwise not in their original condition.
- Are missing original tags or labels.
- Cannot reasonably be resold for hygiene or safety reasons.
Any applicable non-returnable product categories will be identified on the relevant product page or at checkout.
10. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Please provide your order number and clear photographs or other relevant information so that we can assess the issue and assist you with an appropriate resolution.
11. Refused or Unclaimed Deliveries
If an order is refused or remains unclaimed by the customer, any applicable return-to-sender or additional shipping charges may be deducted from the refund, where permitted.
12. Contact Us
For return or refund requests, please contact:
RyEva The Label
Email: ryevathelabel@gmail.com
Phone/WhatsApp: 00971 507322681
Address: Dubai Land
United Arab Emirates
We reserve the right to assess returned items and refuse a return where the item does not meet the conditions of this policy, subject to applicable law.
Thank you for shopping with RyEva The Label.