Shipping policy

Last Updated: August 9, 2026

Thank you for shopping with RyEva The Label. We are committed to processing and delivering your orders as safely and efficiently as possible.

1. Order Processing

All orders are processed within 1–2 working days after the order has been successfully placed and payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next working day.

Please note that order processing time is separate from the delivery time.

2. Delivery Within the UAE

We offer delivery across the United Arab Emirates.

Once your order has been processed and dispatched, delivery generally takes 3–5 working days.

The estimated total time from placing your order to receiving it is approximately 4–7 working days.

3. International Delivery

We also offer delivery to countries outside the UAE.

After your order has been processed, international delivery generally takes 7–15 working days, depending on the destination country, customs procedures, courier services, and other circumstances.

The estimated total time from placing your order to receiving an international shipment is approximately 8–17 working days.

International delivery times are estimates and may vary depending on the destination and local customs procedures.

4. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before you complete your purchase.

For international orders, additional customs duties, taxes, import fees, or other charges imposed by the destination country may apply. These charges are the responsibility of the customer unless otherwise stated at checkout.

5. Delivery Address

Please ensure that your name, phone number, email address, and complete delivery address are correct when placing your order.

RyEva The Label is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery information provided by the customer.

If you need to change your delivery address, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has been dispatched.

6. Delivery Delays

We aim to deliver orders within the estimated timeframes stated above. However, delays may occasionally occur due to circumstances beyond our control, including public holidays, severe weather, courier delays, customs clearance, incorrect address information, or other unforeseen circumstances.

For international orders, customs clearance may result in additional delays.

7. Order Tracking

Where tracking is available, we may provide tracking information once your order has been dispatched. You can use this information to monitor the progress of your shipment.

8. Failed Delivery Attempts

If a delivery attempt is unsuccessful because the customer is unavailable or the delivery information is incorrect or incomplete, the courier may contact the customer or arrange another delivery attempt.

Any additional charges resulting from repeated delivery attempts or incorrect delivery information may be the responsibility of the customer.

9. Damaged or Missing Packages

If your package arrives damaged, please contact us as soon as possible with your order number and photographs of the package and products.

If your order does not arrive within the applicable estimated delivery period, please contact us so that we can assist you in checking the shipment with the relevant delivery provider.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

RyEva The Label
Email: ryevathelabel@gmail.com
Phone/WhatsApp: 00971 507322681  
United Arab Emirates

Thank you for choosing RyEva The Label. We appreciate your trust and look forward to delivering your orders to you.