Terms of service

Last Updated: August 9, 2026

Welcome to RyEva The Label. These Terms of Service (“Terms”) govern your access to and use of our website and your purchase of products from RyEva The Label.

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. About RyEva The Label

RyEva The Label is an online fashion and accessories store offering clothing, bags, wallets, and fashion accessories for women, men, teenagers, kids, and babies.

We offer products for delivery within the United Arab Emirates and to selected international destinations.

2. Eligibility

By using our website or placing an order, you confirm that the information you provide is accurate and that you are legally permitted to enter into a purchase agreement under applicable laws.

If you are under the applicable legal age to make purchases, you should use our website only with the involvement and permission of a parent or legal guardian.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, sizes, prices, and other information displayed on our website are accurate.

However, colors may appear slightly different depending on your device or screen settings. Minor variations in appearance, measurements, or packaging may occur.

We reserve the right to correct errors, update product information, or change product availability at any time.

4. Product Availability

All products are subject to availability.

We reserve the right to limit quantities, discontinue products, or refuse an order where necessary.

If a product becomes unavailable after you place an order, we will contact you and, where applicable, offer an alternative or refund the affected amount.

5. Prices and Payments

All prices displayed on our website are in the currency stated at checkout.

Prices may change at any time without prior notice. Any price change will not affect an order that has already been successfully confirmed, except where an obvious pricing or technical error has occurred.

You agree to provide accurate payment and billing information.

Orders are processed after successful payment confirmation.

6. Orders and Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation. An order is considered accepted when we confirm that it has been accepted for processing.

We reserve the right to cancel or refuse an order in circumstances including suspected fraud, payment issues, incorrect pricing, product unavailability, or other legitimate business reasons.

If we cancel an order after payment has been received, we will provide an applicable refund.

7. Shipping and Delivery

We process orders within 1–2 working days after successful order placement and payment confirmation.

UAE Delivery

Orders delivered within the United Arab Emirates generally take 3–5 working days after processing.

The estimated total time from placing an order to delivery is approximately 4–7 working days.

International Delivery

Orders delivered outside the UAE generally take 7–15 working days after processing.

The estimated total time from placing an order to delivery is approximately 8–17 working days.

Delivery times are estimates and may vary due to courier delays, customs procedures, public holidays, weather, incorrect address information, or other circumstances beyond our reasonable control.

For additional information, please refer to our Shipping Policy.

8. Returns and Refunds

We offer a 7-day no-questions-asked return policy for eligible products.

Customers may request a return within 7 days of receiving their order, subject to the conditions stated in our Return Policy.

Returned items generally must be unused, unworn, undamaged, and have their original tags and packaging where applicable.

For full details regarding returns, refunds, exchanges, and return shipping costs, please refer to our Return Policy.

9. International Orders, Duties and Taxes

Customers placing international orders are responsible for any customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

RyEva The Label is not responsible for delays caused by customs authorities or local import requirements.

Customers are responsible for ensuring that purchased products can legally be imported into their destination country.

10. Website Use

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with the operation or security of the website.

  • Copy, reproduce, distribute, or exploit website content without permission.

  • Upload malicious software, viruses, or harmful code.

  • Use automated systems to collect or scrape website content without authorization.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

11. Intellectual Property

All content on the RyEva The Label website, including logos, brand names, photographs, product images, graphics, designs, text, product descriptions, and other materials, belongs to or is licensed to RyEva The Label unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, or commercially use our content without our prior written permission.

12. User Accounts

If you create an account with us, you are responsible for keeping your login information confidential and for all activity conducted through your account.

You agree to provide accurate and up-to-date information.

Please notify us immediately if you believe your account has been accessed without authorization.

13. Promotions and Discount Codes

From time to time, we may offer promotional codes, discounts, sales, or special offers.

Promotions may have specific terms, expiry dates, product exclusions, or usage limits.

Unless expressly stated otherwise, promotional offers cannot be combined with other discounts or exchanged for cash.

We reserve the right to modify or withdraw a promotion where permitted by applicable law.

14. Third-Party Services

Our website may use third-party services, including payment processors, delivery companies, website hosting providers, analytics services, social-media platforms, and other service providers.

Your use of third-party services may be subject to their own terms and policies.

RyEva The Label is not responsible for the terms, availability, or practices of independent third-party services.

15. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or restrict access for maintenance, updates, technical issues, security reasons, or other operational requirements.

16. Limitation of Liability

To the extent permitted by applicable law, RyEva The Label will not be responsible for indirect, incidental, or consequential losses arising from your use of our website or services.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Please review our Privacy Policy before using our website or placing an order.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or applicable laws.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates.

Any disputes arising from these Terms or your use of our website shall be subject to the jurisdiction of the competent courts, subject to applicable UAE laws and regulations.

20. Contact Us

If you have questions regarding these Terms of Service, please contact us:

RyEva The Label
Email: ryevathelabel@gmail.com
Phone/WhatsApp: 00971 507322681
Address:  Dubai Land
United Arab Emirates

Thank you for choosing RyEva The Label.